Potentials of Information and Organisational Process Improvement Through Trained Office Staff
Chromjaková Felicita, Rajnoha Rastislav
Keywords:
competency, structure, assessment, process, staff
Abstract:
This paper describes the main possibilities on how to improve the production rate, total ef-
ficiency and profit-cost ratio in the administrative processes of public administrative offices.
The results that are realized from this research serves as an important output for public administration
offices in Slovakia. Process improvements can be achieved through the efficient
utilization of own-staff potentials, especially by the optimal use of training modules. Well
trained own-staff can radically improve the efficiency of office works, jobs and processes and
can influence the satisfaction of internal and external stakeholders.
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10.7441/joc.2012.01.06
Chromjaková, F., Rajnoha, R. (2012). Potentials of Information and Organisational
Process Improvement Through Trained Office
Staff. Journal of Competitiveness, 4 (1), 69-82. https://doi.org/10.7441/joc.2012.01.06
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