Agile methodologies and emotional intelligence: An innovative approach to team management
Alba Yela Aránega, Raúl Castaño Urueña, Rafael Castaño Sánchez, Clara Gonzalo Montesinos
Agile methodology, Kanban, outsourcing, competences, emotional intelligence
This paper integrates agile methodologies in organisations and relates them to emotional intelligence. Through a programme consisting of ten sessions, the Kanban method is used to develop emotional competencies. The programme is developed, and the competencies that make up emotional intelligence, previously defined in a dictionary of competencies, are measured. Through the programme, the methodology is applied to a total of 300 employees of a leading company in the outsourcing sector in Spain. There is a control group that has not undergone the proposed programme in order to compare the effectiveness of the training with those workers who have undergone it. A questionnaire composed of 32 variables was designed to measure eight emotional competencies that make up emotional intelligence, in order to ascertain the level of success acquired by the employee, before and after the programme. The results obtained show that, after the training, not only have most of the competencies improved, but also the need to promote an improvement in the working environment has been detected, which is one of the limitations found in this study. This opens the door to further research on the specific benefits of the application of agile methodologies and continuous improvement in the dimensions of emotional intelligence.
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Aránega, A.Y., Urueña, R.C., Sánchez, R.C. & Montesinos, C.G. (2023). Agile methodologies and emotional intelligence: An innovative approach to team management. Journal of Competitiveness, 15(3), 164-183. https://doi.org/10.7441/joc.2023.03.09