Business Performance Management in Small and Medium-Sized Enterprises in the Slovak Republic: An Integrated Three-Phase-Framework for Implementation
Rudolf Gruenbichler, Jozef Klucka, Katarina Haviernikova, Stanislava Strelcova
Keywords:
business performance management, competitiveness, implementation, framework, indicators,
digitalization, information system
Abstract:
Business performance management (BPM) is an instrument that allows the fulfillment of
business objectives and the improvement of competitiveness in small and medium-sized
enterprises (SMEs). When BPM is implemented and measured, it can improve the sustainability
and competitiveness of the enterprise. Despite its potential benefits, the possibilities of BPM
in SMEs are often underestimated due to the lack of resources (mainly personal or financial).
The goal of this paper is to introduce a framework for the implementation of BPM in Slovak
SMEs based on research on transportation SMEs. To this end, certain steps that support the
efficient introduction and use of BPM in these SMEs will be proposed. Our proposal regarding
the performance of BPM is based on the findings of previous research studies along with the
results of own questionnaire surveys and personal meetings/interviews with owners/managers
of transportation SMEs. The results of this research shows that SMEs are generally not familiar
with BPM and how the system is used. Essential elements to implement BPM are lacking in
SMEs, and although the BPM system might help these firms improve their competitiveness,
SMEs remain uniformed about the advantages of BPM. The proposed framework of BPM
implementation in this paper can be used to inform SMEs and to assist them in their decisionmaking
processes regarding the application of this system.
Fulltext download:
 Business Performance Management in Small and Medium-Sized Enterprises in the Slovak Republic: An Integrated Three-Phase-Framework for Implementation [PDF file] [Filesize: 1.31 MB]
 10.7441/joc.2021.01.03
Gruenbichler, R., Klucka, J., Haviernikova, K., & Strelcova, S. (2021). Business Performance
Management in Small and Medium-Sized Enterprises in the Slovak Republic: An Integrated Three-
Phase-Framework for Implementation. Journal of Competitiveness, 13(1), 42–58. https://doi.org/10.7441/joc.2021.01.03
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