The Nursing Shortage Impact on Job Outcome (The Case in Sri Lanka)
Kumari Shammika Senani Mudihanselage Hellerawa, De Alwis Chamaru
Adambarage
Keywords:
Patient care, Job satisfaction, Work Stress, Emotional Intelligence, Workload and Shortage of Nurses
Abstract:
The nursing shortage is a common problem throughout the world. Nurses form the largest
proportion of the healthcare system and play a significant role in providing direct patient care.
Considering the importance of the role of nurses in the healthcare system, it is important to
investigate how nursing shortage effects the quality of patient care, nurses’ job satisfaction and
their work stress. A study was conducted to investigate the correlation between these at the
Polonnaruwa District General Hospital in Sri Lanka with a random sample of nurses) working
in the hospital and using a self-administered questionnaire. This study uses an explanatory research
design. The statistical analysis confirmed a positive relationship between nurse shortage
and workload. It also shows a significant positive relationship between workload and the quality
of patient care. Furthermore, a negative relationship was observed between workload and the
quality of patient care. In addition, this study calculates the mean effect of emotional intelligence
of these factors, and a significant correlation is found between emotional intelligence and
workload as well as work stress. There is a firm evidence that in Sri Lanka, nursing shortage
influences the workload of the employee, finally affecting the quality of patient care. In addition,
the study recognized the capability of nurses to manage their emotions as well as emotions of
others, which has increased their tolerance to control psychological stress in performing their
duty. This study confirms that nurse’s emotional intelligence act as a partial moderating variable
for job outcomes of nurses.
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10.7441/joc.2015.03.06
Kumari S. S. M. H., De A. C.
A. (2015).
The Nursing Shortage Impact on Job Outcome
(The Case in Sri Lanka). Journal of Competitiveness, 7 (3), 75-94 https://doi.org/10.7441/joc.2015.03.06
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